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Conversations & WhatsApp

Application

Centralize all customer conversations in one place. WhatsApp, chat, and email integrated with complete history and automations.

Unified communication platform that integrates WhatsApp Business, real-time chat, and email. Manage all customer conversations, configure auto-responses, and maintain complete interaction history.

Key Features

WhatsApp Integration

Connect your WhatsApp Business and manage conversations directly on the platform. Send and receive messages without leaving the system.

Real-Time Chat

Serve customers instantly with live chat. Real-time notifications and intuitive interface for multiple simultaneous conversations.

Auto Responses

Set up automatic messages for off-hours, greetings, and frequent responses. Reduce response time.

Complete History

All conversation history organized by customer. Search previous messages and have complete context in every interaction.

Message Templates

Create approved templates for WhatsApp and quick replies to speed up service with standardized messages.

Multi-agent

Distribute conversations among team members. Service queues, transfers, and visibility of who's handling what.

Use Cases

Customer Support

Handle inquiries and requests via WhatsApp and chat with quick replies and automations.

Consultative Sales

Conduct negotiations via WhatsApp with access to history and integrated CRM data.

Clinics & Offices

Confirm appointments, send reminders, and communicate with patients via WhatsApp.

E-commerce

Answer product questions, send order updates, and offer post-sale support.

How It Works

01

Connect Your Channels

Integrate WhatsApp Business, set up portal chat, and connect your email in minutes.

02

Configure Automations

Create auto-responses, templates, and conversation distribution rules.

03

Manage Conversations

Serve customers in a unified interface with access to history and CRM data.

04

Analyze Results

Track service metrics, response time, and customer satisfaction.

Key Benefits

Response Speed

Instant responses with automations and templates reduce service time.

Customer Satisfaction

Personalized service with complete context creates exceptional experiences.

Centralized History

All interactions in one place, accessible by any team member.

Scalability

Serve more customers without increasing staff with smart automations.

Specifications

Launch
2024
Type
Application
Visibility
Admin/Team
Price
Included in plans
Made by
Baseportal
Included features
WhatsApp Business API
Integrated multi-channel
AI-powered chatbot
Message templates
Service queues
Metrics & reports

Ready to revolutionize your customer service?

Centralize conversations and deliver exceptional service via WhatsApp and chat.

Free Demonstration

Schedule your demonstration

Fill out the fields below and we will contact you within 2 hours

What you will see

In your personalized demonstration

  • Integrated WhatsApp demo
  • Chat automation setup
  • Multi-agent management
  • CRM integration

Included benefits

No costs or commitments

  • Free 30-minute demo
  • Analysis of your service flow
  • No costs or commitments
  • Personalized setup included

How it works

Simple and fast process

1

Fill out the form

Tell us about your company and needs

2

We schedule the time

We will contact you within 2 hours

3

Personalized demonstration

We show you how to solve your challenges

Schedule your demonstration

Fill out the fields below and we will contact you

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