Last updated: 21 de março de 2026
For the purposes of these Terms of Use, the following terms shall have the meanings described below:
Platform: The Baseportal software as a service (SaaS), including all modules, features, APIs, and associated documentation, made available via the internet.
User: Any individual or legal entity that accesses or uses the Platform, including administrators, team members, and end customers.
Customer: The legal entity or individual that contracts Baseportal services through a subscription plan.
Customer Data: All data, information, files, and content entered, uploaded, or processed by the Customer or its Users on the Platform.
Personal Data: Any information relating to an identified or identifiable natural person, as defined by the Brazilian General Data Protection Law (LGPD - Law 13,709/2018) and the General Data Protection Regulation (GDPR - EU Regulation 2016/679).
Data Processing: Any operation performed on personal data, such as collection, production, reception, classification, use, access, reproduction, transmission, distribution, processing, archiving, storage, deletion, evaluation, control, modification, communication, transfer, dissemination, or extraction.
Team (Workspace): The isolated multi-tenant space created on the Platform for each company or organization, where data is segregated from other Teams.
AI Content: Any text, analysis, suggestion, or result generated by the Platform's artificial intelligence features.
Documentation: Manuals, guides, technical specifications, and support materials made available by Baseportal.
SLA: Service Level Agreement defining the availability and performance parameters of the Platform.
Sub-processor: A third party contracted by Baseportal to assist in processing personal data on behalf of the Customer.
DPO (Data Protection Officer): The person designated by Baseportal to act as a communication channel between the controller, data subjects, and the Brazilian National Data Protection Authority (ANPD).
By accessing, registering, or using the Baseportal Platform in any way, you declare that you have read, understood, and fully agreed to these Terms of Use, the Privacy Policy, and any supplementary documents referenced herein. If you are accepting these terms on behalf of a company or other legal entity, you represent and warrant that you have the authority to bind such entity to these terms.
If you do not agree with any provision of these Terms of Use, you must not access or use the Platform. Continued use of the Platform after publication of changes constitutes tacit acceptance of the modified terms.
Baseportal is a multi-tenant business management platform, provided as Software as a Service (SaaS), offering the following features:
To use the Platform, the User must create an account by providing accurate, complete, and up-to-date information:
Upon acceptance of these Terms and payment of applicable fees, Baseportal grants the Customer a limited, non-exclusive, non-transferable, and revocable license to access and use the Platform during the subscription period, subject to the following conditions:
By using the Platform, the User agrees NOT to:
Violation of any of these rules may result in immediate suspension or permanent termination of the User's account, without prejudice to other applicable legal measures.
Baseportal offers different subscription plans with specific features, usage limits, and functionalities. Details and pricing for each plan are available on our pricing page and may be updated with 30 (thirty) days prior notice.
The Customer may cancel their subscription at any time through the Platform settings or by contacting support. The cancellation will take effect at the end of the current billing period, and Platform access will be maintained until that date. After cancellation, the Customer will have 30 (thirty) days to export their data before permanent deletion.
We do not offer refunds for partially used periods. In case of a proven undue charge, the amount will be credited to the next invoice or refunded within 30 (thirty) business days. For annual plans, in case of early cancellation, there will be no proportional refund, except as provided by applicable consumer protection laws.
The Baseportal Platform, including but not limited to its source code, design, layout, interfaces, algorithms, data models, trademarks, logos, text, graphics, and all associated documentation, are the exclusive property of Baseportal or its licensors, protected by Brazilian and international intellectual property, copyright, and trademark laws.
The Customer retains full ownership and all rights to Customer Data entered on the Platform. Baseportal receives a limited, non-exclusive, and revocable license to process, store, and display such data exclusively for the purpose of delivering the contracted service. Under no circumstances will Baseportal commercialize, sell, or share Customer Data with third parties for purposes unrelated to service delivery.
If the Customer or its Users provide feedback, suggestions, ideas, or improvements related to the Platform, Baseportal may use such contributions freely, perpetually, irrevocably, and at no cost to improve its products and services, without any obligation of compensation or credit attribution.
The Platform offers artificial intelligence (AI) features through integration with third-party providers (OpenAI and Anthropic). By using these features, the User agrees to the following conditions:
Data sent for processing by AI features is transmitted to language model providers according to their respective privacy policies. Baseportal does NOT use Customer Data to train, improve, or develop its own or third-party artificial intelligence models. Data is processed exclusively to generate the requested responses and is not retained by AI providers beyond what is necessary for immediate processing.
AI Content generated by the Platform is provided as an aid and productivity tool. The Customer owns the outputs generated from their data and prompts. However, Baseportal does not guarantee the originality, exclusivity, or copyright protection of AI Content. The User is responsible for reviewing, validating, and approving any AI Content before using it in commercial, legal, or operational decisions.
Baseportal does NOT guarantee the accuracy, completeness, timeliness, or suitability of AI Content for any specific purpose. AI-generated results may contain inaccuracies, algorithmic biases, or outdated information. Baseportal is not liable for direct or indirect damages resulting from decisions made based solely on AI Content. Use of AI features requires adequate human oversight.
Baseportal is committed to protecting the personal data of its Users and Customers, in compliance with the Brazilian General Data Protection Law (LGPD - Law 13,709/2018), the General Data Protection Regulation (GDPR - EU Regulation 2016/679), and other applicable data protection legislation.
Baseportal acts as a Processor of personal data when processing Customer Data on behalf of the Customer, who acts as the Controller. Baseportal acts as a Controller when collecting and processing personal data for its own purposes (e.g., Customer registration data, Platform usage data, and billing data). Data processing by Baseportal is carried out based on the Customer's documented instructions, under the terms of the contract, and in compliance with applicable legislation.
In compliance with LGPD (Law 13,709/2018), personal data subjects have the following rights, which may be exercised by contacting our Data Protection Officer (DPO):
For Users located in the European Economic Area (EEA), United Kingdom, or Switzerland, the following additional rights are guaranteed under GDPR:
Personal data processing by Baseportal is based on the following legal bases, as applicable:
Customer Data may be stored and processed on servers located outside Brazil, including the United States and the European Union. These transfers are carried out based on adequate legal mechanisms, including: (i) Standard Contractual Clauses approved by ANPD for transfers under LGPD; (ii) Standard Contractual Clauses (SCCs) approved by the European Commission for transfers under GDPR; (iii) Adequacy decisions when available; and (iv) Complementary technical and organizational safeguards. Baseportal ensures that its international sub-processors provide an adequate level of data protection.
In the event of a security incident involving personal data that may pose a risk or relevant harm to data subjects, Baseportal will notify: (i) the Brazilian National Data Protection Authority (ANPD) within a reasonable timeframe as required by LGPD; (ii) the competent supervisory authority within 72 hours as required by GDPR (when applicable); and (iii) affected data subjects and the Customer within a reasonable timeframe, with information about the nature of the incident, data affected, technical and security measures adopted, related risks, and measures taken to reverse or mitigate the effects of the incident.
Baseportal recognizes the Customer's right to access and export their data at any time, ensuring portability as required by LGPD and GDPR:
Baseportal adopts robust technical and organizational measures to protect its Customers' data, including:
The Platform and the Baseportal website use cookies and similar technologies to improve the User experience, analyze service usage, and personalize content. The categories of cookies used are:
The User can manage their cookie preferences at any time through browser settings or the cookie management mechanism provided on the Platform. Disabling non-essential cookies may affect the functionality of certain features. For more details, please refer to our Privacy Policy.
The Platform integrates with third-party services to provide complete functionality. By activating and using these integrations, the User acknowledges and agrees that:
Both parties commit to maintaining the confidentiality of all confidential information of the other party to which they may have access due to the use of the Platform or the commercial relationship. Confidential information includes: technical, strategic, commercial, financial, operational data, source code, algorithms, processes, business models, and any other non-public information. This confidentiality obligation shall remain in effect during the term of the contract and for a period of 5 (five) years after its termination.
The following shall not constitute a breach of confidentiality: (a) information that becomes public without fault of the receiving party; (b) information demonstrably already known by the receiving party prior to disclosure; (c) information independently developed without use of confidential information; (d) information whose disclosure is required by law, regulation, or court order, provided the obligated party gives prior notice to the other party when legally possible.
Baseportal warrants that: (a) the Platform will function substantially in accordance with the available Documentation; (b) it will employ commercially reasonable measures to maintain the security and availability of the Platform; (c) it has all rights and authorizations necessary to provide the services; and (d) the service will be rendered with diligence and professionalism. In case of proven breach of the conformity warranty, Baseportal commits to correcting the problem within a reasonable time or, if not possible, proportionally refunding the amount paid for the affected period.
EXCEPT FOR THE WARRANTIES EXPRESSLY STATED IN THESE TERMS, THE PLATFORM IS PROVIDED 'AS IS' AND 'AS AVAILABLE'. BASEPORTAL MAKES NO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT OF THIRD-PARTY RIGHTS, OR THAT THE PLATFORM WILL MEET ALL CUSTOMER REQUIREMENTS. Baseportal does not guarantee that the Platform will be compatible with all of the User's hardware, software, browsers, or devices.
Baseportal will use commercially reasonable efforts to maintain the Platform available with a monthly uptime SLA of 99.5%, excluding: (i) scheduled maintenance previously communicated with a minimum of 48 hours notice; (ii) force majeure events; (iii) User connectivity failures; and (iv) unavailability of third-party services beyond Baseportal's control. Any service credits for downtime exceeding the SLA will be handled according to the conditions of the contracted plan.
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, BASEPORTAL SHALL NOT BE LIABLE FOR:
BASEPORTAL'S TOTAL AND AGGREGATE LIABILITY, FOR ALL CLAIMS ARISING FROM OR RELATED TO THESE TERMS, SHALL BE LIMITED TO THE TOTAL AMOUNT ACTUALLY PAID BY THE CUSTOMER IN THE 12 (TWELVE) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. This limitation does not apply to: (i) indemnification obligations for intellectual property infringement; (ii) damages caused by willful misconduct or gross negligence; (iii) breaches of confidentiality obligations; (iv) situations where applicable law does not allow such limitation, including applicable consumer protection provisions.
Baseportal will defend and indemnify the Customer against third-party claims alleging that the Platform, as provided and used in accordance with these Terms, infringes third-party intellectual property rights in Brazil. This obligation does not apply when the claim results from: (a) modifications to the Platform made by the Customer; (b) use of the Platform in breach of these Terms or the Documentation; (c) Customer Data or content provided by the Customer; (d) combination of the Platform with products or services of third parties not authorized by Baseportal; or (e) use of a previous version of the Platform when an updated non-infringing version was available.
The Customer will defend and indemnify Baseportal against third-party claims arising from: (a) Customer Data entered on the Platform, including violation of third-party rights or data collected without an adequate legal basis; (b) use of the Platform in breach of these Terms of Use or applicable legislation; (c) violation of the rules of use and conduct established in section 6; and (d) any actions carried out by Users authorized by the Customer that violate these Terms.
These Terms of Use become effective on the date of acceptance by the User and remain in force as long as the User maintains an active account on the Platform or until termination by either party.
The Customer may terminate these Terms and close their account at any time by canceling the subscription through the Platform settings or by written communication to support. The termination will take effect at the end of the current billing period.
Baseportal reserves the right to temporarily or partially suspend the Customer's access to the Platform under the following circumstances:
Whenever possible and legally permitted, Baseportal will notify the Customer in advance of the suspension, stating the reason and conditions for service restoration. During suspension due to non-payment, payment obligations remain in effect. Suspension does not imply automatic termination of the contract.
Baseportal reserves the right to modify these Terms of Use at any time. Substantial changes will be communicated with a minimum of 30 (thirty) days advance notice via email to the registered address and/or through prominent notices on the Platform. Non-substantial changes (such as typographical corrections or reformatting) may be made without prior notice. Continued use of the Platform after the notification period constitutes acceptance of the modified terms. If the Customer does not agree with the substantial changes, they may terminate the contract without penalty during the notification period, with the current terms remaining applicable until the effective date of termination.
These Terms of Use are governed by and construed in accordance with the laws of the Federative Republic of Brazil, regardless of international conflicts of laws. The parties acknowledge the applicability of Law 13,709/2018 (LGPD), the Consumer Defense Code (Law 8,078/1990), the Brazilian Internet Framework (Law 12,965/2014), and other applicable Brazilian legislation.
The parties commit to attempting to amicably resolve any controversy arising from these Terms through direct negotiation within 30 (thirty) days. If amicable resolution is not possible, the courts of the District of São Paulo, State of São Paulo, are hereby elected, to the exclusion of any other, however privileged, to settle any disputes arising from these Terms. For consumer Users residing in Brazil, the right to file an action in the court of their domicile is preserved, as provided by the Consumer Defense Code.
For questions related to these Terms of Use, exercise of data subject rights, complaints, or information requests, please contact us:
Email: legal@baseportal.io
Phone: +55 11 97436-7680
Address: Av. Paulista, 171 - São Paulo, SP
As required by LGPD (Art. 41) and GDPR (Art. 37), Baseportal has designated a Data Protection Officer (DPO) responsible for: (i) receiving complaints and communications from data subjects and ANPD; (ii) providing clarifications and taking appropriate measures; (iii) guiding employees and contractors on data protection practices; and (iv) performing other duties determined by the controller or established by complementary regulations. Requests will be addressed within 15 (fifteen) days as per LGPD, or 30 (thirty) days as per GDPR, depending on the applicable jurisdiction.
DPO Email: dpo@baseportal.io
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